Companies are increasingly feeling sidelined by customer care departments, but to Triton Networks customer care is in the DNA of their business. For Triton, customer care is not a marketing term; rather it is the vision on which the founding stones are laid. “High level of customer care is a major component of what we offer to all enterprises,” says Robert House, CEO of Triton Networks. Triton offers a full range of integrated voice, data, and cloud solutions that enhance healthcare operations while reducing expenses. And, Triton removes healthcare staff time focused on the day-to-day burdens of managing these type of services. The prime focus of this customer-centric organization is to limit clients from getting entangled in complications to allow them to focus on their core competencies. “One of the biggest issues with our industry is no provider wants to, or in most cases are able to, deliver any accountability for their services. Triton embraces accountability for all associated services, that is the only way you can deliver a quality customer experience,” says Mr. House.
Guided by the philosophy of customer wellness, Triton Networks unifies itself with its “Love and Rub” strategy. This strategy of personal interaction and attention to the details has gained Triton a diverse customer base. Triton’s products and services are needed by every enterprise; communication is the lifeblood of every corporation. Operating as a virtual extension, Triton conducts a thorough analysis of each client’s needs and provides them with tailored options.
High Level of Customer Care is a major component of what Triton offers to all enterprises
Triton offers industry-leading technology solutions designed specifically to not only meet a healthcare provider’s needs, but streamline their processes.
Triton takes a holistic view in catering a solution for an enterprise by working very closely with a multitude of carrier partners to provide a complete solution. Also, Triton receives feedback from enterprises on current and future requirements for their industry, which benefits them with enhancing their customer care service in the healthcare domain. Further, Triton provides “Performance Management” - this service is a strategy deployed by monitoring services, bandwidth optimization, and applying redundancy to empower Triton’s NOC. The NOC is proactive in troubleshooting and services tickets to resolve problems quickly and completely. Triton is an excellent “one stop” service provider. Due to their product and geographical diversity they are able to quickly find what services are available in any market. This capability along with Triton’s track record of meeting desired delivery dates and smooth service deployments addresses all sorts of problems faced in new projects at new locations.
Triton’s approach is focused on catering to individual customer needs as they do not sell commoditized service packages to fit within a service provider’s limitations. For example, one of Triton’s clients was receiving 300 plus monthly invoices for a broad range of services, paying a third-party auditing firm, and had six staff members paying monthly invoices. Post-collaboration with Triton the client now has three monthly invoices with an internal team especially responsible for paying invoices. Moreover, Triton even eliminated its third-party auditing, further reducing the operating expenses.
According to Mr. House, “Triton focuses on staying ahead of the constantly evolving technology needs of the healthcare industry, as well as other business verticals. Triton is motivated to serve our customers and work with any enterprise to relieve their pain points,” he concludes.