M*Modal
Clinical Documentation for Better Care

"We leverage the latest technologies and services to capture clinical documentation in real time to facilitate the workflow of healthcare providers,” says Scott MacKenzie, CEO at M*Modal. Headquartered in Franklin, TN, M*Modal delivers cloud-based, unified clinical documentation solutions that ensure fast and comprehensive clinical documentation by leveraging the abilities of natural language understanding and artificial intelligence. By creating time to care, the M*Modal documentation platform enables physicians to devote extra time to deliver better patient care.

The team at M*Modal skillfully leveraged the concept of speech recognition to enunciate a proper clinical documentation. With the ability of speech recognition and natural language understanding, the firm’s solutions capture the patient story in its entirety, thus facilitating better patient-centric care and provider reimbursement. The speech recognition system seamlessly helps capture the complete patient narrative in a non-intrusive way. It allows the intake of documentation in a conversational manner. All of the spoken data are then captured into a data repository, and with the help of natural language understanding, M*Modal structures and codes the data thus giving the physicians clear, in-depth documentation. “The natural language understanding solution at M*Modal not only processes the available data but also directs physicians in real time toward any key information that they may have missed. We complete this entire process with Computer-Assisted Physician Documentation,” adds MacKenzie.

By creating time to care, the M*Modal documentation platform enables physicians to devote extra time to deliver better patient care

Citing one of the company’s press releases, MacKenzie recollects an instance of the firm’s speech-driven clinical documentation solutions being employed by an innovative and premier healthcare system, Spectrum Health. M*Modal’s documentation system assisted Spectrum Health to maximize its EHR adoption allowing greater efficiency along with enhancing physician satisfaction. M*Modal’s robust platform helped Spectrum Health in laying the foundation for growth and innovation. “By partnering with M*Modal, Spectrum Health seeks even greater quality and efficiency in our clinical documentation while driving costs down and physician satisfaction up,” says Jason Joseph, Senior Vice President of Information Services at Spectrum Health.

Believing that a customer focused organization will always be successful in the long run, the relationship M*Modal shares with its customers is “at the heart of the firm.” To ensure that the clients are well versed with the solutions offered by M*Modal, the firm conducts seminars and meetings to help each obtain a better understanding of its clinical documentation solutions.

To strengthen its position in the space, M*Modal has recently launched a solution called the Virtual Provider Assistant that captures patient-physician conversations in real-time. It also provides the documentation via a seamless dialogue between the patient and the physician. M*Modal today aims to expand its footprint in the market of standalone physicians with an increased focus on ambulatory care. M*Modal is also growing its international presence. “I see us continuing on the path of innovation, and we have come a long way. Today, we have a presence in Canada, the UK, and Australia, and we are establishing our presence in other European countries. We aim to expand our offerings across the globe while deploying solutions that allow physicians more time with patients. “The goal at M*Modal is to make sure that our clients are always happy,” concludes MacKenzie.