Let's Talk Interactive Plays Critical Role in Implementing Effective and Secure Telehealth Solutions

Arthur Cooksey, CEO, and Founder, Let's Talk Interactive

In the past 15 months, businesses managed the dual challenges of adapting operations to the COVID-19 pandemic, often by videoconferencing and other remote access technologies, and an unprecedented level of cyberattacks that threatened the security of those new systems. Last year, cyberattacks on the manufacturing, healthcare and energy sectors doubled, according to IBM’s security group. Cybercrime reports have more than doubled since 2016, to nearly 800,000 in 2020, the FBI reported. And a healthcare industry journal found data breaches of 500 or more records increased for the fifth straight year, with some 29 million records compromised. Statista found that more than 155.8 million people were affected by data exposures in 2020.

It’s clear that in the healthcare industry, defending critical health information from cyberattacks is more important than ever. Let's Talk Interactive, Inc. (LTI), a complete end-to-end telehealth solutions provider, arms medical and behavioral health professionals with video conferencing software and network solutions that meets Health Insurance Portability and Accountability Act (HIPAA) standards. LTI’s team of developers specialize in HIPAA-compliant web builds of all sizes, and have developed and integrated the most reliable video conferencing and telemedicine software suites on the market.

"The future of healthcare is telecommunications, and we've made it our mission to provide sophisticated telehealth solutions that transform the way physicians provide care to their patients," said Josh Botbol, President of Let’s Talk Interactive.

Top Three Priorities for Telehealth Application

The pandemic accelerated breakthroughs in remote care and telehealth, because it reduces the risk of exposing fragile patients to viruses and infections by treating them at home rather than in a medical facility. Before implementing telehealth solutions, however, companies must consider three priorities: cybersecurity, ease of onboarding and training of employees, and the availability and proficiency of customer service support. With LTI, companies are provided with an excellent onboarding process that includes free training, a designated account representative, and white glove service and set up. LTI installs software and configures hardware so that everything is plug and play, making it easy for companies to install this telehealth solution.

When a company stores personal health information, there’s always a security risk. Oftentimes, this is a HIPAA-approved transmission via internal emails and web forms, but the risk of unlawful transmission occurs when the company grants access to third-party vendors, including payment merchants and third-party tech support.

LTI protects companies from those risks. Its developers are experts in encryption and safeguarding critical health information via developing HIPAA-compliant websites and patient and provider portals. LTI also protects clients by providing expert advice about what falls under the category of “protected information,” how that information may be collected and stored on a website, and how to ensure a website is HIPAA-compliant.

Providing comprehensive security and accommodating a busy, growing workforce may seem like incompatible goals, but LTI’s platform is designed so that it can be configured to the scale of any medical workflow, from solo practitioners to multi-site hospital systems. A user-friendly interface that is compatible with any operating system, browser or mobile phone, LTI’s platform requires less training and does not disrupt daily operations during integration. LTI’s platform is regarded as seamless and the easiest to use of any solution on the market. LTI’s system allows healthcare organizations to initiate telehealth services at the level needed and expand as the patient population and service area grows.

In addition to assisting with the integration of telehealth solutions, LTI’s team supports clients with white glove service from day one, asking the right questions to understand each partner’s unique business objectives. They leverage a thorough needs-based assessment to suggest products and solutions to best align with goals and objectives. All training provided is free to support organizations in getting new staff onboarded and familiar with the telehealth technology. The US-based support team stands ready 24/7/365 to assist clients at any time with everyday operations, and to help them plan to handle their future needs.

LTI Product Offerings

LTI has made it simple to integrate and deploy its cutting-edge HIPAA-compliant video conferencing software, live analytics, and its telehealth office suite with a host of equipment and peripheral options.
From simple solutions like pre-configured tablets to exclusive virtual med carts and kiosks with the ability to integrate 42 attachments ranging from EKG, ultrasound, and blood pressure to Tele-Stroke and PulseOX, analytics are pushed live through the virtual clinic interface to any provider, on any device, anywhere in the world. In fact, LTI’s kiosks have been used in hospitals, assisted living facilities, prisons, rural community centers, and disaster relief zones across the country.

LTI’s solutions are turnkey, fully customizable and can be white-labeled and designed to meet any client’s needs and specifications. The company’s goal is to provide the tools and technology necessary to enable a medical practice to offer a level of care that exceeds other options in the marketplace.

For example, LTI recently responded to unprecedented demand by shifting to a new video platform, which facilitates more than 3 million minutes of HIPAA-compliant telehealth sessions monthly. The cloud-based platform can be quickly configured to any medical workflow, ranging from solo practitioners to hospital networks, and is fully compatible with any operating system, browser, mobile phone, and can be integrated into any system via its API.

Telehealth technology like LTI’s has proven itself as an effective alternative way to deliver care. It not only reduces exposure, but also helps patients get diagnosed and treated more quickly, as well as allowing healthcare professionals to see more patients in a shorter amount of time.

“The pandemic accelerated breakthroughs in remote care and telehealth,” Botbol said. “By improving and implementing modern telehealth solutions, we can play our part in easing the burden on the healthcare system, and increasing both the accessibility and quality of care for those in need."